DATA PROTECTION

Your data, explained simply

How Orderly handles personal data under Kenya's Data Protection Act, 2019 and, for people in Europe, the EU General Data Protection Regulation (GDPR). Plain words, no tricks. Our full legal text is in the Privacy Policy.

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The short version

We only collect what we need to run Orderly for you.
We never sell your data.
You can ask to see, fix or delete your data at any time.
If you are unhappy with how we handle your data, you can complain to us, and to the Office of the Data Protection Commissioner (ODPC) in Kenya.

Who this page is about

Restaurant owners and staff who use Orderly to run their business.

Customers who order food from a restaurant that uses Orderly.

Riders and agents who work with Orderly.

Visitors to orderly.co.ke.

What data we collect, and why

Account details such as your name, phone number, email and business name. We need these to create your account and contact you.

Order and payment records such as what was ordered, when, and how it was paid (M-Pesa, card or cash). The restaurant needs these to run its business and keep its books.

Delivery details such as a delivery address and phone number, so a rider can bring the food.

Website data such as cookies, used only as described in our Privacy Policy (see the Cookies section).

Restaurants and their customers

When a restaurant uses Orderly to serve its customers, the restaurant decides what it collects from those customers. Orderly stores and processes that data so the restaurant can take orders, get paid and deliver. Restaurants should tell their customers how they use their data.

Your rights

Under Kenya's Data Protection Act, 2019, you have the right to:

be told how your data is used;
see the data we hold about you;
ask us to correct data that is wrong;
ask us to delete data we no longer need;
object to some uses of your data;
ask for your data in a form you can take elsewhere.

If you are in the European Union or the United Kingdom, the GDPR gives you similar rights.

How to make a request

WhatsApp us on +254 747 888 254 or email [email protected]. Tell us who you are and what you would like. We may ask you to prove it is really you, to keep your data safe.

You can also write to us at Ruha Plaza, Kahawa Sukari, Kiambu, Kenya.

Complaints

Please tell us first, and we will try to fix it. You also have the right to complain to the Office of the Data Protection Commissioner (ODPC), Kenya. If you are in Europe, you can complain to your local data protection authority.