Privacy Policy

Last updated: 22 May 2026

This Privacy Policy explains how Orderly collects, uses, stores, shares, and protects personal and business information when you use our websites, platform, applications, support channels, subscriptions, demos, hardware services, and related features.

Orderly provides food business management software for restaurants, bakeries, butcheries, cafés, lounges, hotels, cloud kitchens, food courts, caterers, and food brands.

Our websites and services include https://orderly.co.ke, https://main.orderly.co.ke, https://crm.orderly.co.ke/knowledge-base, and related Orderly services.

1. Who We Are

Orderly is a food business management software platform based in Kenya.

Contact details:

• Email: [email protected]
• Phone / WhatsApp: +254 747 888 254
• Address: Kahawa Sukari, Kiambu, Kenya
• Working hours: 08:00 - 17:00 EAT

2. Data Protection Framework

Kenya’s Data Protection Act, 2019 establishes the Office of the Data Protection Commissioner and provides for regulation of personal data processing, rights of data subjects, and obligations of data controllers and processors. [oai_citation:1‡Data Protection Commissioner](https://www.odpc.go.ke/data-protection-laws-kenya/?utm_source=chatgpt.com)

Orderly aims to process personal data responsibly and in line with applicable data protection principles.

3. Information We Collect

We may collect the following types of information:

3.1 Account Information

• Name.
• Email address.
• Phone number.
• Login credentials.
• Role, permissions, and account type.
• Business or organization name.

3.2 Business Information

• Business name and location.
• Business type, such as restaurant, bakery, butchery, café, lounge, hotel, or cloud kitchen.
• Branch information.
• Menus, categories, products, prices, taxes, and item details.
• Tables, rooms, service areas, and ordering channels.
• Inventory items, stock movement, recipes, direct-stock items, and supplier-related information.

3.3 Operational Data

• Orders and sales records.
• POS activity.
• Online orders and QR table orders.
• Digital receipts.
• Payment records and payment status.
• Staff shifts, activity logs, and performance data.
• Inventory reports and stock alerts.
• Kitchen tickets and order status updates.
• Reports, analytics, and AI-generated insights.

3.4 Customer Order Information

Depending on how a food business uses Orderly, customer order information may include:

• Customer name.
• Phone number.
• Delivery or pickup details.
• Order history.
• Order notes or preferences.
• Payment status.

3.5 Payment Information

Orderly may process payment-related information through third-party providers such as Paystack, M-Pesa, Stripe, PayPal, or other payment gateways.

We generally do not store full card details. Payment processing is handled by third-party providers according to their own security standards and privacy policies.

3.6 Technical and Usage Data

• IP address.
• Browser type and device information.
• Operating system.
• Log data.
• Pages visited.
• Feature usage.
• Errors, crash reports, and performance data.
• Cookies and local storage data.

3.7 Support and Communication Data

• Messages sent through contact forms.
• Support tickets or CRM records.
• WhatsApp, phone, email, or chat communications.
• Demo requests.
• Feedback, complaints, and troubleshooting information.

4. How We Use Information

Orderly may use information to:

• Create and manage user accounts.
• Provide POS, online ordering, QR ordering, inventory, staff, reporting, and related services.
• Process subscriptions, billing, payments, and plan access.
• Provide customer support, onboarding, setup, and training.
• Improve platform performance, security, and reliability.
• Generate reports, analytics, and AI-powered insights.
• Monitor usage, detect errors, and prevent abuse.
• Send important service notices, updates, invoices, or account messages.
• Improve user experience, product features, documentation, and support.
• Comply with legal, tax, security, or regulatory obligations.

5. AI Reports and Data Processing

Orderly may use business data such as sales, orders, inventory, staff activity, payments, and reports to generate AI-powered summaries, recommendations, warnings, and business insights.

AI-generated insights are intended to support business decisions, but users should review them before relying on them.

Orderly may use aggregated, anonymized, or de-identified information to improve AI features, analytics, reporting, product quality, and service performance.

6. Client Data Ownership

Clients own the business data they enter into Orderly, including sales, orders, staff activity, inventory, reports, menus, and customer order details.

By using Orderly, clients give Orderly permission to host, process, analyze, back up, transmit, and use that data as necessary to provide, support, secure, improve, and develop the service.

7. Sharing of Information

Orderly may share information with:

• Payment processors such as Paystack, M-Pesa, Stripe, PayPal, or other supported providers.
• Hosting, infrastructure, security, analytics, and monitoring providers.
• Customer support, CRM, communication, and ticketing systems.
• Hardware, installation, or technical support partners where needed.
• Professional advisers such as accountants, lawyers, or auditors where necessary.
• Authorities, regulators, or courts where required by law.

We do not sell client business data to advertisers.

8. Data Security

Orderly takes reasonable steps to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include access controls, authentication, encryption where appropriate, server security, backups, monitoring, role-based permissions, and internal controls.

However, no online system is 100% secure. Users are responsible for protecting their passwords, devices, staff accounts, and business access.

9. Data Retention

We keep information for as long as necessary to provide services, support accounts, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and improve the platform.

Retention periods may depend on the type of data, legal requirements, subscription status, backup cycles, support history, and business needs.

10. User and Client Responsibilities

Clients are responsible for:

• Collecting customer and staff data lawfully.
• Informing their own customers and employees where required.
• Assigning correct user roles and permissions.
• Keeping login credentials secure.
• Reviewing exported reports and data accuracy.
• Complying with applicable employment, tax, consumer, and data protection obligations.

11. Your Rights

Depending on applicable law, individuals may have rights relating to their personal data, including rights to access, correction, deletion, objection, restriction, portability, or withdrawal of consent.

To request assistance with personal data, contact us at [email protected].

Some requests may require identity verification and may be limited by legal, security, business, or operational requirements.

12. Cookies

Orderly uses cookies and similar technologies to support login, security, preferences, analytics, platform performance, and user experience.

More information is available in our Cookie Policy.

13. Third-Party Links

Orderly websites or services may link to third-party websites, payment providers, knowledge base tools, videos, analytics systems, or integrations.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

14. Children’s Privacy

Orderly is intended for business use and is not designed for children. We do not knowingly collect personal data from children for direct account use.

15. International Services and Hosting

Orderly may use service providers, hosting infrastructure, or third-party tools that process or store data in different countries.

Where applicable, we aim to handle such processing in line with lawful data protection requirements and service safeguards.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we may update the “Last updated” date above and may notify users where appropriate.

Continued use of Orderly after changes means you accept the updated Privacy Policy.

17. Contact Us

For privacy questions, data requests, or support, contact Orderly through:

• Email: [email protected]
• Phone / WhatsApp: +254 747 888 254
• Address: Kahawa Sukari, Kiambu, Kenya
• Working hours: 08:00 - 17:00 EAT