Orderly (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Orderly website, platform, and services.
By accessing or using Orderly, you agree to the practices described in this policy.
We collect information necessary to provide and improve our services, including:
Personal Information
Name
Email address
Phone number
Login credentials (including OTP-based authentication)
Business Information
Restaurant name
Branch details
Staff roles and activity
Transaction and order data
Technical Information
IP address
Browser and device information
Log files
Usage data
Orderly uses cookies and similar technologies to operate correctly and securely.
Essential Cookies (Required)
These cookies are necessary for the platform to function and cannot be disabled.
Session Cookie
Used to identify user sessions and keep you logged in securely.
XSRF / CSRF Token Cookie
Used to protect against unauthorized or malicious requests and ensure request authenticity.
Without these cookies, the platform cannot function properly.
We use collected data to:
Provide and operate Orderly services
Process orders, payments, and reports
Authenticate users securely
Send service-related SMS and email notifications
Improve performance and user experience
Comply with legal obligations
We do not sell your data to third parties.
Orderly may send:
Transactional SMS (OTP, order updates, alerts)
Service-related emails
System notifications
These communications are essential to the operation of the platform.
We implement reasonable technical and organizational measures to protect your data, including:
Secure servers
Encrypted connections (SSL)
Access control and permissions
However, no system is 100% secure, and users are encouraged to protect their login credentials.
We only share data:
With trusted service providers (e.g. SMS, email, hosting) strictly for service delivery
When required by law or legal process
We do not share personal data for advertising purposes.
We retain data only for as long as necessary to:
Provide services
Meet legal and regulatory requirements
Resolve disputes
You may request data deletion subject to legal obligations.
Depending on your location, you may have the right to:
Access your data
Correct inaccurate information
Request deletion of your data
Object to certain data processing
Requests can be made via our contact details below.
Orderly may integrate with third-party services such as:
Payment providers
Messaging services
Mapping services
These services have their own privacy policies, and we encourage users to review them.
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of Orderly after changes means you accept the updated policy.
If you have questions about this Privacy Policy or your data, contact us at:
Email: [email protected]