Terms of Service

Last updated: this version was prepared as a starting draft and should be reviewed by a qualified lawyer before you rely on it.

Orderly provides restaurant management software, online ordering, delivery coordination and related hardware in Kenya. Our office is at Ruha Plaza, Kahawa Sukari, Kiambu. You can reach us at [email protected] or +254 747 888 254 (WhatsApp; backup line 0797 049 888).

Orderly software is provided under a licence for a fixed period - either one month or one year - purchased per branch. A licence grants your restaurant the right to use the plan you purchased for that period. Licences do not renew automatically unless we agree otherwise in writing; we will contact you before your licence expires.

Each plan includes the features listed on our pricing page at the time of purchase. Setup and training are included on Growth, Pro and Enterprise plans. Any add-ons are charged separately. eTIMS is free on every plan.

Licence fees are payable in advance by M-Pesa, card or bank transfer. Orderly does not take a commission on your food sales. A small service fee of between KES 1 and 10 per order may be charged to the customer placing the order. Delivery fees are paid by the customer and passed to the rider.

You may stop using Orderly at any time. There is no minimum contract term and no termination fee. Refunds are covered in our Delivery and Refund Policy.

Your menu, sales history and customer records belong to you. You may request an export at any time and we will provide it. We handle personal data in line with the Kenya Data Protection Act - see our Privacy Policy.

Hardware purchased from Orderly is yours. We do not lock hardware to our software. Manufacturer warranties apply where offered.

We aim to keep Orderly available at all times but cannot guarantee uninterrupted service. Support is provided by phone, WhatsApp and email during business hours, with extended cover for Enterprise customers.

You agree not to use Orderly for unlawful purposes, and to keep your account credentials secure. You are responsible for the accuracy of the tax and pricing information you configure.

We may update these terms. Where changes are material we will notify customers by email before they take effect.

Questions about these terms: [email protected] or +254 747 888 254 (WhatsApp; backup line 0797 049 888).