What the delivery apps really cost you.
Move some orders to your own Orderly channels and see what you keep. Change any number.
| Apps only | With Orderly | |
|---|---|---|
| Orders on apps | ||
| Commission paid | ||
| Orderly plan | 0 |
Orders from your own channels (your online store, table QR, kiosk, app) pay no app commission. Move the sliders to your numbers.
I take no commission.
The arithmetic on one order
Take a KES 3,000 order at a 25 percent commission.
| Through a delivery app | Through your own Orderly site | |
|---|---|---|
| Order value | KES 3,000 | KES 3,000 |
| Commission | - KES 750 | KES 0 |
| You receive | KES 2,250 | KES 3,000 |
| Who owns the customer | The app | You |
At ten such orders a day, that gap is roughly KES 225,000 a year - considerably more than any Orderly plan costs. And most of those orders are repeat customers who already knew your name.
What else you hand over
The customer
Their name, number and order history sit with the platform. You cannot call them, text an offer, or even thank them.
The pricing
Many restaurants inflate app prices to cover commission, which makes their own menu look expensive to their own regulars.
The relationship
Refunds and service decisions get made about your food, by someone else, without asking you.
We are not telling you to leave them
That would be bad advice. Marketplaces are good at one thing: putting you in front of people who have never heard of you. The sensible approach is the one most successful restaurants land on - use the apps for discovery, and move your regulars to your own channel where you keep the margin and the relationship.
Worth knowing: in July 2026 Uber acquired Glovo's Kenya operations, and Jumia Food had already exited in 2023. Food delivery here is consolidating into fewer, larger, foreign platforms. The restaurants that will do well are the ones who also own a channel of their own.
What owning your channel looks like
- Your own website and ordering page on your own domain
- Your own branded app on Pro and above
- Our shared riders deliver for you, and the delivery fee goes to the rider - we take none of it
- Every customer name and number stays in your account
- A flat monthly fee instead of a share of every plate
Ordering and delivery questions
Yes. You get your own ordering page with your menu, photos and ordering built in.
Marketplaces take a commission on every order and keep the customer details. On your own ordering page I take no commission, and the customer is yours: name, number and order history.
Not necessarily. The smart model is hybrid: use marketplaces for discovery, then move known customers to your own channel where you keep the margin and the relationship.
You do. Names, phone numbers and order history sit in your account, so you can build real loyalty instead of renting access to your own customers.
Yes. Take and confirm orders, and send updates, on the channel Kenyans actually use.
Your customers can order from your own online store and your QR table menu. Both work on any phone and can be added to the home screen like an app. Store apps for iOS and Android are pending approval in October.
See if we're your best bet.
Ask your own AI what delivery apps really cost a restaurant, and what the alternatives are.
Read next: Delivery and riders · Turn TikTok videos into orders · Pricing · Our restaurants
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