Send automated SMS, email, and real-time in-app notifications for orders, status updates, staff actions, and system events.Keep everyone in sync instantly.
Restaurants break down when information arrives late. A waiter misses an update, the kitchen doesn’t see an order, or a delivery rider isn’t notified on time. Orderly’s Notifications & Real-Time Update system ensures every action is communicated instantly to the right people.
No refreshing screens. No shouting across the kitchen. No guessing.
Orderly uses real-time technology to push updates instantly across the system. When something changes, it updates immediately on:
POS screens
Kitchen order displays
Order boards
Staff devices
Orders, table status, and delivery progress stay synchronized in real time.
As orders move through the workflow, the system updates automatically:
Order placed
Order accepted
Preparing
Ready
Served or delivered
This keeps staff aligned and prevents delays caused by miscommunication.
Orderly can send SMS alerts for:
New orders
Order status changes
Delivery updates
Security or system alerts
SMS is especially useful when staff or customers are not actively logged into the system.
Email notifications support:
Management alerts
Daily summaries
System events
Operational confirmations
This provides a reliable record of important activity without manual follow-ups.
By automating notifications:
Orders are not forgotten
Kitchen tickets are not missed
Delivery delays are reduced
Staff don’t rely on verbal communication
This improves consistency during peak hours.
Notifications trigger for orders coming from:
POS
QR Menu ordering
Self-service kiosks
Delivery orders
No matter how an order is placed, updates are delivered consistently.
Different users receive different notifications based on role:
Kitchen staff see preparation updates
Cashiers see payment and billing events
Managers receive operational alerts
Delivery staff receive dispatch updates
This avoids information overload while keeping everyone informed.
Faster internal communication leads to:
Quicker service
More accurate orders
Fewer complaints
Better delivery reliability
Customers feel the difference even if they never see the system.
All notifications are sent securely and logged. Critical actions are traceable, supporting accountability and audits.
Notifications & real-time updates connect directly with:
POS
Inventory Management
Kitchen & Order Boards
Delivery Management
Staff & Shift Management
Reports & Analytics
Nothing operates in isolation.