- A hotel is several businesses sharing a roof. When the restaurant, bar and room service each keep their own records, nobody can see the whole picture until month end - by which point it is history.
The hotel problem is consolidation
Individually, each outlet may run fine. The difficulty is that the restaurant, the bar, room service and events all generate revenue and consume stock, and they rarely report into one place. Owners end up reconciling several systems by hand.
What makes hotels harder
Multiple outlets, shared stock, corporate guests.
[01]
Outlets that do not talk
Restaurant, bar and room service each with their own till and their own version of the truth.
[02]
Stock shared across outlets
The same store feeds several kitchens and bars, so nobody can say exactly where it went.
[03]
Corporate and event billing
Business guests need proper invoices - and increasingly, eTIMS-compliant ones - which paper cannot produce.
[04]
Staff across shifts and outlets
Different teams, different hours, different permissions, all needing controlled access.
What Orderly gives a hotel
- Every outlet on one account, reporting into a single dashboard
- Shared stock visibility across kitchens and bars
- eTIMS-compliant invoices for corporate guests and events
- Role-based access per outlet and per shift
- Consolidated reporting - see the whole property, or drill into one bar
- A dedicated account manager on Enterprise
Alhasan Hotel is among the properties running on Orderly.
| If you are | Plan | Why |
|---|---|---|
| A single restaurant inside a hotel | Orderly Pro | Full inventory, staff controls and costing |
| Several outlets, or several properties | Orderly Enterprise | Multi-outlet management, consolidated reporting, eTIMS included and an account manager |
Hotel questions
Yes, through our eTIMS add-on, which gives you legally valid tax invoices carrying KRA QR codes.
Almost certainly. eTIMS applies to VAT-registered businesses and to regulated sectors including hospitality, and KRA has removed the old KES 5 million turnover exemption, so businesses of all sizes are expected to issue eTIMS invoices. Please confirm your own position with your accountant or KRA.
An invoice issued without an eTIMS reference is not legally valid for tax purposes. Your buyer cannot claim the expense and KRA can disallow the transaction in an audit.
A one-time integration fee of KES 15,000 and KES 12,000 per year for ongoing compliance. It is included free with Orderly Enterprise.
Because it is real, ongoing engineering - KRA certification plus maintenance every time the API changes. Charging it separately keeps the base packages affordable.
OSCU suits businesses whose invoicing is always online, while VSCU suits bulk or intermittently connected invoicing. We will advise which one fits your setup.